Member secretary of Centre for Good Governance, Rakesh Verma, has directed officials to ditch the habit of delaying decisions on public grievances.
Verma said that the habit of delaying decisions on public grievances has become an issue and can be mitigated by obtaining directions from the government.
He said that all matters except policy matters require government’s direction. He demanded that all complaints be solved at the local level per se, thereby saving people’s time in running errands from one office to another to file their complaints.
On scrutinizing close to 662 grievances, Verma realized that files on major cases are either pending or waiting for approval from higher authorities. The bold official also informed the public that there was no need to post service related matters like transfer on the Rajasthan Sampark portal.
Verma highlighted that people had to move from one office to another for filing their grievances, a practose which must be stopped at the earliest, he said. The local officials should be allotted the responsibility to expedite the grievance redressal process so that relief be provided at the earliest to the complainant.
Verma caught the nerve of the ‘Sarkaari system’. He spelled the better reality which can be seen in almost all government offices. He said that the government officials have a tendency to delay the process in the name of seeking information from higher authorities. This situation, however, is bettering as Modi-led government is taking earnest steps to mitigate this menacing situation.
On finding that the nuances of the system is being borne by not only general public but also cancer patients whose health situation is critical, Verma directed an additional additional CMHO being sent with the patient to Jaipur for hassle-free completion of the formalities on Monday.
